Terms & Conditions

Patient’s rights to general medical services
- To receive health care on the basis of clinical need, regardless of ability to pay.
- To be registered with a GP
- To receive emergency medical care when needed.
- To be referred to a consultant acceptable to you when felt necessary by you and to be referred for a second opinion if you and your GP agree this is desirable.
- To be given a clear explanation of any treatment proposed, including adverse effects and alternatives, before you agree to treatment.
- To have access to your medical records in accordance with current legislation, and to know that those working in the NHS will keep it confidential.

We ask you to
- Treat members of staff with courtesy.
- Advise us in advance if you are unable to attend your appointments.
- Be aware that one appointment is for one person only.
- Be patient if clinics are running late.
- Avoid request for visits our of hours unless the matter is a genuine emergency.

Rights of a patient to preference of practitioner
We endeavour to provide single sessions with female doctors on a regular basis, but as we are a single handed practice, we cannot guarantee to provide for patients with a choice of medical practitioner. Patients who are aged over 75, or who have not attended in the past 3 years are invited to contact reception to arrange for a check up.

Data Protection
The practice holds personal information relating to patients in paper and computer records. This is important so that individuals can be accurately identified and treatment planned appropriately and safely. Medical, nursing or administrative practice staff who may have access to personal patient information receive training regarding preservation of confidentiality. When a referral is made, for example to a hospital clinic, it is normal for relevant information to be forwarded from the Practice to facilitate the care process.

At times insurance companies, solicitors, employers or others may make a request for personal information. We consider the preservation of confidentiality to be of particular importance. We will, other than in very exceptional cirucmstances, only disclose information about a patient to a third party with the expressed and usually written consent of the patient. Please advise the doctor if you have concerns about any aspect of the process.

Suggestions and complaints
Our aim is to provide a high quality service and we will consider any complaints seriously. If you are unhappy about any aspect of our service please speak or write to the Practice Manager. We aim to acknowledge complaints in writing within two working days. The matter of concern will be investigated and the appropriate action taken. The result of this process will be advised to the complainant in writing. A separate leaflet regarding the Complaints Proceedure is available at reception.

In addition a comments box is located to the left hand side of the reception desk. We would encourage comments and suggestions both negative and positive. The Practice also undertakes an annual patient survey, using a nationally validated patient questionnaire and we could encourage patient participation.